We want to keep our refunds and returns policy simple. Refunds and/or Returns can be requested within 30 days of the original purchase. We understand that wrong parts may get ordered and that sometimes even the right parts does not fit or work! With that in mind, just send us an email, info@fixmyreelnow.com, explaining the problem and we will get right back to you with instructions for returning. We appreciate your business and will make every effort to make things right for you, our customer!