My Cart: Refund & Return Policy: The Short of it! We (fixmyreelnow.com) understand that you (our Customer) may have ordered a part or parts that do not work with your reel. We will accept unused/undamaged fishing reel parts for a full refund of the purchase price & sales tax if any. YOU are responsible for the return shipping cost. Refunds will be made after the returned item is received in our shop. We reserve the right to refuse a refund if the part is found to be used or damaged. Refunds will be made in the same manner (credit card, debit card, check, etc.) that the original payment was made. Questions? Just drop us an email!